9 stores
Product catalog rolled-out to 9 global markets
5×
Catalogue expansion — 3,000 to 15,000 items via PIM integration
10%
Reduction in out-of-stock products following the fulfilment transition
Travel retail website model was to order online and pickup at the three in-town stores in Hong Kong. (Home delivery not allowed by brands.) Ecommerce Ops team online inventory limited by warehouse space. Why not get rid of the warehouse?
My impact: Led a three-month accelerated initiative to transition from warehouse to in-store and cross-store fulfillment. This reduced out-of-stock products by 10%, saved $1.9M on inventory, and enabled expansion of the product catalog from 3,000 to 15,000 items across 9 global markets.
Learnings: Rethinking fundamental operations, like using stores as warehouses, can unlock significant efficiencies and growth opportunities in retail.