Travel retail website model was to order online and pickup at the three in-town stores in Hong Kong. (Home delivery not allowed by brands.) Ecommerce Ops team online inventory limited by warehouse space. Why not get rid of the warehouse?

My impact: Led a three-month accelerated initiative to transition from warehouse to in-store and cross-store fulfillment. This reduced out-of-stock products by 10%, saved $1.9M on inventory, and enabled expansion of the product catalog from 3,000 to 15,000 items across 9 global markets.

Learnings: Rethinking fundamental operations, like using stores as warehouses, can unlock significant efficiencies and growth opportunities in retail.